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Shipping Policy

1.0: ALL ORDERS ARE SHIPPED OUT WITHIN 48 HOURS ON BUSINESS DAYS. 

WE SHIP OUT MONDAY TO FRIDAY. ORDERS ARE NOT SHIPPED ON THE WEEKENDS OR HOLIDAYS.

ALL ORDERS ARE HANDLED FROM OUR LOGISTIC CENTER IN FIRENZE, ITALY.

2.0: AVERAGE SHIPPING DAYS ARE 3-5 DAYS.  PLEASE NOTE THIS CAN TAKE LONGER DURING HOLIDAYS PERIODS WHEN IT MAY TAKE UP TO 72 HOURS FOR SHIPMENTS TO BE DISPATCHED 

3.0: IF YOU NEED TO CHANGE OR CANCEL YOUR ORDER, PLEASE CONTACT US IMMEDIATELY. WE GENERALLY PROCESS ORDERS WITHIN 48HOURS ON BUSINESS DAYS, ONCE OUR LOGISTIC TEAM HAS PROCESSED YOUR ORDER, WE WILL BE UNABLE TO MAKE ANY CHANGES IN YOUR ORDER.

4.0: ALL ITEMS ARE SHIPPED BY DHL EXPRESS, IN CASE YOUR AREA IS NOT SUPPORTED BY DHL EXPRESS WE USE, UPS OR FedEX.

5.0: PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE'RE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU

6.0: BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM

7.0: YOU WILL NEED TO COVER ANY INGOING CUSTOMS AND DUTIES COST OR TAXES SHOULD INCURRED IN SHIPPING TO YOUR COUNTRY

8.0: WE ARE NOT RESPONSIBLE FOR ANY DELAYS CAUSDE BY THE CUSTOMS CLEARANCE OF THE DESTINATION COUNTRY.

9.0: THE COURIER  TRY 2 ATTEMPTS TO DELIVER YOUR ORDER. AFTER THE 2ND ATTEMPT IS FAILED THE PACKAGE WILL BE DESTROYED.

10.0: ANIIIQA Inc IS NOT RESPONSIBLE FOR THE PACKAGE AND THE CUSTOMER HAS FULL RESPONSIBILITY IF IT CAN'T BE DELIVERED AND GET DESTROYED BY THE COURIER COMPANY.

11.0: PLEASE DON'T REFUSE OR MISS A DELIVERY. REFUSED OR MISSED DELIVERIES ARE NOT ELIGIBLE FOR REFUND. FOR RE-DELIVERIES, CUSTOMER IS RESPONSIBLE FOR SHIPPING FEES.

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