Easy and Simple - 14 days FULL Exchanges & Returns
Contact Aniiiqa Customer Care at CC@ANIIIQA.COM. One of our Customer Care Representative will help you with the return address that suits best for your location. This address can only be used to return/exchange items purchased at ANIIIQA.COM. Only merchandise received by our warehouse can be processed
EXCHANGE & RETURNS
1.0: Exchanges or Returns applies to any item despatched to us within 14 days of receipt by you. Only merchandise purchased at full retail price is eligible for returns.
2.0: We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
3.0: Specify your order number and the name of the exchange item, the new color and size on the return/exchange email to firstname.lastname@example.org Include the request in your return package as well. Customer is responsible for all shipping costs.
4.0: If you are exchanging an item due to a mistake made by ANIIIQA Inc, we will pay the shipping cost to send a replacement item to you.
5.0: Availability of the replacement item is not guaranteed. Once we receive your package our shipping department will do a quality control of the items.
6.0: You will receive an e-mail notification upon the completion of the processing with the new order if it is an Exchange. If it is a Return you will receive an e-mail notification with your refund.
7.0: Exchanges may take up to 21 days for processing if item is unavailable and requires production on it.
8.0: It’s important to note that shipping costs are not covered by Aniiiqa Inc. when sent back! When returning postage yourself, we recommend you insure the package via the courier (FedEx, DHL, TNT, EMS, ARAMEX, UPS) and purchase tracking services for your protection. Save the shipping receipt for your records
9.0: Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
10.0: Refunds only covers the price of the product NOT the shipping cost.
DAMAGE TO ITEMS BY CONSUMER
ALL ITEMS ARE INSPECTED THOROUGHLY BEFORE SHIPPING. WE CANNOT TAKE FAULT ON DAMAGED ITEMS AFTER THEY ARE WORN.
Please note that bandage items and other delicate material used in our garments are not subject to returns or exchanges if they are damaged while trying on. Please ensure accurate sizing is chosen. If an item feels like it does not fit please do not force it otherwise it will damage the item and we will not accept returns or exchanges on it
RECEIVED A DAMAGE ITEM(S)
ALL ITEMS ARE INSPECTED THOROUGHLY BEFORE SHIPPING
1.0: We take pictures of all items before shipping and store them in a database
2.0: Each items pass a scanner to detect any damage and the report get stored in a database
3.0: If by change you receive an item(s), that is damaged or have any sign of being defect, you have 48 hours to claim it. Any claims that comes after 48 hours will be refused. The claim periode starts the minute you sign for receiving the package with our courier (DHL Express)
If you return an item and do not want an exchange, you will be issued an online gift card. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is available. Gift cards expire within one year from the date of issue. Same return/exchange policies apply to gift recipients who would like to return the ANIIIQA Inc merchandise for store credit or an exchange.
ANIIIQA INC IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE EXCHANGED. MOST OF THE TIME YOUR PACKAGE IS LEFT INSIDE YOUR MAILBOX. PLEASE DOUBLE CHECK YOUR MAILBOX PRIOR TO CONTACTING THE COURIER